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IT issues at Hefty Hardware Company
Name of student
Course Title
Instructor
Date of submission
鈥?br > 1) Articulate the key Business challenges facing Hefty.
The departments of Hefty stores lack formal cooperation and communication and hence limiting their performance in efficiently performing to enhance its mission accomplishment. Poor communication gets symbolized when the Chief Communication Officer Catfish Hunter Youth Jersey , Farzad Mohammed declines the request by Glen to that would have assisted the company as the team would learn from other stores as well as understand what the business aims to accomplish. Farzad even decided to send Jenny and an intern for the field trip which was so critical to company鈥檚 operations.
The IT department is significantly underperforming, and its operations do not strive to improve customer experience. The IT department at Hefty stores lacks the adequate personnel to undertake functions that assist in business functions. The IT department staff are not competent enough to improve the performance of the company, as other departments get dissatisfied with their level of knowledge and experience with various concerns such how warehouses functions. The IT department in the company does not effectively contribute to the implementation of its business strategy. Other departments blame the IT department for not assisting them to be more flexible as well as developing means of delivering new products and services to clients quickly and in a cost-effective manner. The IT department was operating in its technical world rather than cooperating with other departments to deliver company鈥檚 vision. It resulted in the dissatisfaction of various company employees such as Glen Vogel the Chief Operating Officer, who attributed the lack of cooperation between IT and the business to this concern.
The company senior managers did not support the subordinate employees in developing strategies to improve company operations. Paul Gutierez expresses his disappointment at the outcome of a new technology meeting between marketing and the R & D team. Cheryl Mark McGwire Youth Jersey , the Vice President, and the team did not listen to the entire demonstration of the cell phone technology by Paul and its capabilities in marketing. Farzad was also not helpful after receiving Paul鈥檚 complaints (McKeen & Smith, 2012). The company hence had a weak relationship with employees that did not promote mutual benefit.
A Hefty company has a high turnover of workers including Chief executive officers. Various factors get attributed to high turnovers such as high employee dissatisfaction, job pressure Glenn Hubbard Youth Jersey , fringe benefits packages, training, many work hours, physical demands of the job and poor treatment by superiors (O'Fallon & Rutherford Reggie Jackson Youth Jersey , 2011).

2) Create a business plan for Hefty to follow to achieve its goals - explain your decisions.
Business Plan
Executive Summary
Will involve a brief two or three sentence description of Hefty鈥檚 store
Product and services
Will list the products and services
Market
Describe Hefty鈥檚 market as well as aim of business plan
Competition
Briefly describe Hefty鈥檚 competitive advantage
Strengths
Document the product, service or applications strengths
Weakness
Document the product, services, or applications weaknesses
Financial Data
Highlight the company鈥檚 assets Joe Morgan Youth Jersey , liabilities, capital and the projected operating expenses
Management and organization
Define the responsibilities of each of the responsibilities
Future forecast
Describe return on investment and sales forecast
Risk Analysis
Describe risk overview, alternative scenarios, and strategic responses
Business Controls
Describes the financial Walt Weiss Youth Jersey , Information Technology, Operations, and other controls
Appendices
Contains any other additional information (Friend & Zehle, 2009)
The executive summary engages readers as it is the first to get read hence should be appealing to create investors interest in the business idea. The products and services give current business information of the company. The market describes the market for the products and services and must show the gap that intends to get filled by the development. Competition highlights the current and future competition available in the market. The strengths and weaknesses highlight the specific strengths and weaknesses concerning the performance and delivery of goods and services. Management and organization ensure that all shareholders and stakeholders get involved in the development of the business. Future forecast foresees the outcome of the efforts undertaken by the organization.
鈥?br > 3) Which employee should be responsible for these processes? Why?
The research and development team of the organizations is responsible for the business plan to improve the profitability as well as customer satisfaction. The team should oversee the overall role out of the plan from initiation to implementation then closing. The Research and development team should involve all stakeholders and shareholders in implementing the business plan. The employees are essential in the delivery of services to the company Tony Phillips Youth Jersey , thus, should adequately get involved in the planning and execution of business plan. The processes of the business plan should get undertaken systematically by the team to enhance effectiveness, and maximum benefit gets achieved.
4) Which employee should be in charge of which functions for this transformation? Why?
The Chief Communication Officer in the company is responsible for communicating and passing the business plan to all core stakeholders and shareholders. The employees, partners Matt Chapman Youth Jersey , investors, and seasoned lenders should obtain a copy of the business plan so as to adjust and align to the plan. The ChiSilas Qualls . Wholesale Jerseys Wholesale NCAA Jerseys Wholesale NBA Jerseys From China Wholesale Jerseys Wholesale Authentic Jerseys Cheap NCAA Jerseys China Cheap Jerseys China Free Shipping Wholesale Jerseys Wholesale NBA Jerseys Wholesale Jerseys From China